Safe In Sound
New Information and Updates to Health and Safety Protocols at Tanglewood This Summer
In support of regulations set by the Tri-Town Health Department and the Lenox and Stockbridge health boards, Tanglewood will limit attendance capacity to 9,000—50% of its usual capacity of 18,000; this represents a significant increase over the previously announced attendance cap of 25%.
For Popular Artist performances on August 21, 22, and 26, we will maintain an overall capacity of 9,000 – however, the Shed will be filled to its full capacity, with fewer concertgoers seated on the lawn.
Although mask wearing and physical distancing are no longer required, both measures are recommended for patrons who are unvaccinated per guidelines from the Centers for Disease Control and Prevention.
We recommend that all visitors wear a mask when in the restrooms and indoor dining spaces.
In order to ensure the health and safety of everyone at Tanglewood, we need your participation. Please review the new policies and procedures that will be part of your experience so we can welcome everyone back to the grounds this summer.
STAY AT HOME GUIDELINES
Stay at Home If: You are sick or have COVID-19 symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea, or vomiting).
You’ve been in close contact with an individual diagnosed with COVID-19 or exhibiting COVID-19 symptoms within the past 14 days.
You’ve been directed to self-isolate or quarantine by a health care provider or public health official. Please follow the CDC guidelines and any relevant state travel guidelines.
You are awaiting the results of a COVID-19 test.
In adherence with current CDC guidelines, masks are not required for fully-vaccinated concertgoers and grounds visitors. Concertgoers and grounds visitors that are not fully-vaccinated are asked to follow the latest masking CDC guidelines. We recommend that all visitors wear a mask when in the restrooms and indoor dining spaces.
In consideration of patrons of all ages, including children—for whom entry under age 18 is free—Tanglewood will not require vaccinations for entrance to the grounds.
HAND WASHING & SANITIZING
Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, and after blowing your nose, coughing or sneezing. Hand sanitizer will be widely available on the Tanglewood grounds.
There will be secure contactless mobile ticketing for 2021, which will reduce physical touchpoints on the grounds. More traditional ticket delivery options will also be available. We recommend buying tickets ahead of time wherever possible to further reduce contact.
The BSO will limit crowd capacity in accordance with local regulations. We have safety plans in place for managing your arrival and exit which includes having additional safety officers and audience support staff to reduce congestion and crowding in high traffic areas.
This summer you will see new signage to help with your wayfinding experience. There will be lawn aisles for enhanced pedestrian circulation.
All public events will take place within the immediate vicinity of the Koussevitzky Music Shed. Buildings outside of this zone, including Ozawa Hall and the Linde Center for Music and Learning, will be closed to the public for the summer. However, all outdoor areas will be accessible so visitors can enjoy Tanglewood’s natural beauty.
All Tanglewood public restrooms have been upgraded with ventilation equipment to maintain COVID-19 and building code standards for airflow, pressurization, and exhaust. Restroom attendants, specifically trained in COVID-19 safety protocols, will monitor conditions and manage cleaning and sanitation of the facilities. We recommend that all visitors wear a mask when in the restrooms and indoor dining spaces.
SEATING & PERFORMANCE PROTOCOLS
We are reducing the overall Tanglewood attendance capacity to 9,000, 50% of its usual capacity. The Koussevitzky Music Shed will be filled to capacity and seats will not be physically distanced. While there will not be enforced distancing on the lawn, the reduced lawn capacity will allow for greater available space in the perimeter areas of the lawn during sold-out concerts. Regardless of seat location, all ticket holders are welcome to sit on the lawn if preferred.
All public performances will take place in the open-air Koussevitzky Music Shed and utilize expansive outdoor spaces surrounding the Shed. Upgrades to indoor air ventilation and filtration provide improved conditions for all indoor spaces.
Please note: Ticket delivery will be delayed in order to accommodate possible changes in physical distancing policies. We will not offer credits or exchanges to Shed ticket holders who choose to sit on the lawn.
FOOD SERVICE & RETAIL OPERATIONS
Enjoy the convenience of two casual dining locations at Tanglewood— the casual fare of the Tanglewood Café and the Tanglewood Grille featuring Taste of the Berkshires with offerings from local favorite restaurants. Or feast on the bounty of our quintessential lawn picnics to be savored on the spacious grounds. Picnics may be ordered in advance online at tanglewood.org/dining or by phone at 413-637- 5152. For light snacks and beverages, the Shed Shack and the Shed Beer Garden will be open when the grounds are open for Shed concerts.
New this year! Tanglewood will introduce a new mobile ordering system for food and beverage that will feature contactless pick-up dining options at select locations. The same new mobile ordering system for food and beverage will be used for retail purchases, as the Glass Houses will be closed to avoid indoor congregation. Items will be available for pickup at a tent near Tanglewood’s Main Gate.
No smoking, vaping, or use of tobacco-related products will be permitted anywhere on the Tanglewood grounds this summer.
OTHER WAYS WE’RE MAKING TANGLEWOOD SAFE
Staff will take part in rigorous training to ensure familiarity with all safety protocols and procedures and provide for safe patron compliance.