Tanglewood Frequently Asked Questions

Can you see/ hear the concert on the lawn?

We have amplification on the lawn as well as state of the art LED screens that project what is on stage to the screens above the lawn. You can see and hear everything that is happening on stage.

Can I bring my own food and wine?

You are welcome to bring your own food and beverages. Please note that only water is allowed in the Shed. All other food and beverages must be consumed prior to entering the Shed or Ozawa Hall. We kindly ask that you properly dispose of your trash at the designated trash receptacles on campus.

How soon before the concert starts should I get there to get a good seat on the lawn?

We feel that any spot on the lawn is a good one due to the beautiful surroundings of Tanglewood. However, if you want to be up close to the back of the Shed, we would recommend getting there when the gates open for your performance to ensure a closer spot. The same for a performance at Ozawa Hall, if you would like to be close to the back of the Hall we suggest arriving when the gates open there.

How soon before the gates open can I get there and park?

Our parking attendants are on duty 3 hours prior to the performance gate times.

How do I get a wheelchair?

Please ask one of our parking attendants or Tanglewood staff members and they will radio for a wheelchair pickup. There are no advanced reservations for wheelchair assistance. We do not loan out our wheelchairs; we have escorts to push you wherever you need to be on the grounds.

Where do I park if I have difficulty walking?

Please plan on arriving to the Main Gate entrance of Tanglewood. This is where our Handicap accessible lot is located for Shed performances and this is where it is the safest for our patrons with any mobility impairments to park. Upon arrival, please let an attendant know that you need accessible parking and they will direct you to our accessible parking lot.  If you are attending an Ozawa Hall performance, please let the attendant know and they will direct you to the Accessible lot on that side of the Tanglewood campus.

Help, I have lost my tickets! What do I do?

If you have misplaced or never received your tickets, please contact Symphony Charge at 617-266-1200 prior to the performance. If it is less than 24 hours, you can come to the Box Office at Tanglewood in person. Please bring with you a copy of the order email confirmation. Our staff would be happy to reprint your tickets for you.

Where do I park when I come to Tanglewood?

Depending on the direction that you are arriving from, our parking staff will direct you exactly to where you need to be. There are multiple different parking lots surrounding the Tanglewood campus that are utilized for our events. Please make a note of the lot you have parked in before leaving your vehicle. If you have accessible parking needs, please head to the Main Gate entrance on West Street to park in our Accessible Parking lot.

How much does it cost for parking at Tanglewood?

Parking is free at Tanglewood. Unless you purchase pre-paid VIP parking for some popular artist performances, there are no fees to park in our parking lots on the Tanglewood campus.

How old does a child need to be to sit in the Shed or Ozawa Hall?

Children 4 years and younger are not permitted in the Shed or Ozawa for any performances.

Do kids need a ticket?

All persons require a ticket for attendance regardless of age. Due to the generosity of special donors, Tanglewood is pleased to offer free lawn tickets to any children 17 years and younger for all performances except our Popular Artist series. Tickets for kids can be obtained on the day of the performance at any of our box office locations.  Children over 2 years of age, must have a paid ticket for our Popular Artist series. These can be purchased in advance by calling our Symphony Charge office at 617-266-1200.

Are there discounts for kids tickets?

For some of our Popular Artist performances, there are discounted children's lawn tickets. Otherwise, there are no discounted children's tickets.

Are there places to eat on the grounds?
We have a variety of options for you to choose from.

  1. Tanglewood Café and Grill
    The Tanglewood Café and Tanglewood Grill offer a casual dining experience for all patrons. Stop in and take advantage of the fresh salad bar, sandwiches made to order, hot foods, and a wide variety of beverages for your enjoyment on the lawn or under the covered seating areas. The Café is located between the Shed and the Lion's Gate. The Grille is located just inside the Main Gate next to the Glass House 1 Gift Shop.
    Please note: the Grill and Cafe will not be open for performances in Ozawa Hall. Limited snack options are available at the Ozawa Hall concession stand.
  2.  Meals-to-Go
    During the season, have more time to enjoy Tanglewood by ordering a picnic in advance and dine on the grounds. Our Events Services Department is there for you every step of the way.
    More information about Meals-to-Go >
  3. Concessions
    For light snacks and beverages, the shed, and Tappan Shacks, and the shed Beer Garden will open when the grounds open for Shed concerts. The Bernstein Gate Concession opens when the grounds open for Ozawa Hall concerts.
  4. Highwood Manor House Dining
    The Highwood Manor House will be open to the public for dinner Friday and Saturday, and also open for Sunday brunch. Highwood offers an elegant buffet dinner at a fixed price of $65 per person and a Sunday Brunch buffet for $45 (inclusive of tax; 18% gratuity will be added to the bill). Cocktails, bottled wine, and á la carte desserts are also available. For reservations, call 413-637-4486 at least 48 hours in advance. Reservations are required. Highwood will also be open post-concert on Sundays for cocktails and light appetizers for Boston Symphony concerts only.

I ordered Meals to Go online, where do I pick up my food?

All online food orders can be picked up at the Tanglewood Grille which is located to the right of the Main Gate entrance once inside the ground. Please look for a sign that says "Pick up your Meals to Go here."

Where is the lost and found?

The lost and found is in the Visitor's Center in the Tappan Manor House on the Tanglewood grounds. If you have lost an item and need to contact the lost and found, please call 413-637-5180 or email customerservice@bso.org. We hold lost and found items for 1 year after the Tanglewood season.

How do I support Tanglewood?

Every $1 the BSO makes in ticket sales must be matched by $1 in a contributed support to cover annual operating expenses. To donate today please click here: https://www.bso.org/brands/tanglewood/contribute.aspx

Can I bring blankets and chairs to sit on the lawn?

Yes, you can bring blankets and chairs to sit on.

Can I rent lawn chairs or seat cushions?

Seat cushions are available for a rental fee of $2 per cushion and lawn chairs are available for rent for a $5 fee (cash and credit card accepted) prior to each concert. Discounts are available when renting 10 or more chairs. Rentals are subject to availability. Lawn chairs and seat cushions are available at the Beer Garden near the main entrance to the Shed, and next to Ozawa Hall for Ozawa Hall concerts.

I have lawn tickets, what happens if it rains?

We regret there can be no refunds, even in the event of inclement weather. The shows go on rain or shine.  In the event of severe weather conditions, a coordinated campus-wide alert will be issued. Patrons and staff will be directed to shelters in a safe and orderly manner. You are welcome to bring umbrellas and other rain gear. Please note that nothing can be staked into the ground. (See Canopy policy below)

Click here to download the Storm Shelter Map (PDF)

Can I bring a pop up tent to use if it rains?

In an effort to enhance the lawn experience at Tanglewood, patrons are permitted to use small, open-sided canopies (including tents, umbrellas, sport-brellas and other similar portable lawn equipment) to shade them from the sun, provided that such equipment is open on all sides, does not have stakes exceeding 6 inches in length, are no larger than 6 feet square or 4 feet in diameter and used only in areas designated by Tanglewood staff. The lawn irrigation system is vulnerable to damage from stake penetrations exceeding 6 inches in length. Canopies exceeding specified size limitations or installed in undesignated areas can unreasonably obstruct views of other lawn patrons and create potential safety hazards in severe weather conditions and are not permitted.

Please note that patrons assume responsibility for properly securing their lawn equipment and any damages to persons or property arising from the use of such equipment at Tanglewood. Tanglewood retains the right to prohibit the use of any lawn equipment that interferes with its infrastructure, causes a potential safety issue or impairs the lawn experience for other patrons.

How do I get to Tanglewood?

Using your GPS, insert 297 West Street, Lenox, MA 01240

From Boston, take the Mass Turnpike (I-90) west to Exit 2. Follow to Route 20 west, which merges with Route 7 north. Turn left onto Route 183 south. The Tanglewood main entrance is 1.4 miles west of Lenox Center on Route 183 (West Street).  

From New York City and New Jersey, take the Taconic State Parkway to the Berkshire Section of the NY Thruway east to the MA Turnpike Exit 2. Follow to Route 20 west, which merges with Route 7 north. Turn left onto Route 183 south. The Tanglewood main entrance is 1.4 miles west of Lenox Center on Route 183 (West Street).  Or take the Taconic State Parkway to 295 east to 41 south to Tanglewood. 

From western and central Connecticut, take I-91 to the MA Turnpike west to Exit 2. Follow to Route 20 west, which merges with Route 7 north. Turn left onto Route 183 south. Tanglewood main entrance is 1.4 miles west of Lenox Center on Route 183 (West Street).

If you are using the Ozawa Hall Gate on Hawthorne Street, when driving to Tanglewood,  in respect for our neighbors, please be mindful that it is a residential neighborhood, and the speed limit is 30 mph. Likewise, on West Street close to Lenox Town Center, the speed limit is 35 mph, and 40 mph heading towards Tanglewood. We would appreciate it if you would refrain from using your car horn as well, particularly post-concert.

My ticket says that there is a prelude concert at 6pm, do I need another ticket for the evening performance?

Your ticket to the Friday-evening BSO concert also admits you to the BSO Prelude Concert at 6pm in Ozawa Hall. Your ticket for Saturday evening also admits you to the 6pm (Saturday) TMC Prelude Concert. Prelude Concerts feature smaller-scale works performed by members of the Boston Symphony Orchestra on Fridays, or TMC Fellows on Saturdays, often joined by distinguished guests.
Seating for Prelude Concerts is available on a first-come, first-served basis. 

Can I just come and walk the grounds at Tanglewood even if I am not seeing a concert?

Where there is no performance at Tanglewood, we invite you to come tour the grounds on the Tanglewood campus. The grounds are open 7 days a week from 9am-4pm, weather permitting.

I would like to participate in the Saturday morning Yoga program, how do I sign up?

Once again this summer, in collaboration with the Kripalu Center for Yoga & Health, Tanglewood is pleased to offer hour-long yoga classes taught by fully accredited Kripalu teachers from 10:15-11:15am on Saturday mornings (weather permitting). Located on the lawn near the Tanglewood Visitor Center, these weekly classes are available at no additional charge to Saturday-morning BSO Rehearsal ticket holders on July 14, 21, and 28, and August 4, 11, 18, and 25. 

When do the gates open so I can enter?

The gate times vary depending on the day and performance. Please look at the season's list of gate opening times here on our website: https://www.bso.org/brands/tanglewood/general-info/gate-opening-times.aspx

How do I buy wheelchair seating?

The BSO is committed to providing access to Tanglewood for everyone. Accessible seats are available. Please contact our Access Services Administrator at 617-638-9431.  Click here for more information about accessibility.

Can I bring my dog to sit with me on the lawn?

No pets (except for service animals) are allowed on Tanglewood property.

How do I get a Braille or Large Print Program at Tanglewood?

To obtain a Braille program please call our Access Services office at 617-638-9431 and they will arrange to have the program printed for your visit to Tanglewood. We ask that the request be made at least 10 days in advance. If you need a large print program, please ask an usher upon arriving at Tanglewood and they would be happy to get one for you.

Is there a gift shop at Tanglewood?

Yes, there are 2 gift shops known as Glass House I and Glass House 2 on the Tanglewood campus that offer a variety of clothing items, as well as small gifts and CD's as well. The hours for the Glass House gift stores are:

Glass House I                                                                         
July 6-August 26
Phone: 413-637-5250
Monday-Thursday: 10am-4pm
Friday: 10am through intermission and post-concert
Saturday: 9am-11pm
Sunday: noon-5pm

Glass House II
July 6-August 26
Phone: 413-637-5255
Friday: 5:30pm through intermission and post-concert
Saturday: 9am-1pm and 5:30pm through post-concert
Sunday: noon-5pm

I just booked my tickets to Tanglewood, can you please recommend a place to stay?

Here is a listing of all of the Tanglewood Business Partners with recommendations for lodging:
http://www.bso.org/TanglewoodBusinessPartner?pageNo=4&perPage=10&categories=1666

Do you offer tours of Tanglewood?

The Boston Symphony Association of Volunteers offers free walking tours of the Tanglewood campus. The tours last approximately one hour and include visits to the Koussevitzky Music Shed, Ozawa Hall, other music facilities, the Visitors Center history rooms, and more.  Here is our schedule for the summer:
http://www.bso.org/brands/tanglewood/other-events/tours-of-tanglewood.aspx

How long does the performance last?

Generally speaking, the Boston Symphony Orchestra performances are approximately 2 hours in length. Popular Artist performances can vary in length depending on the show.

Does Tanglewood have anything for kids?

There are kids' activities on Saturday mornings and Sunday afternoons. http://www.bso.org/brands/tanglewood/visit/kids-and-students.aspx

Does Tanglewood offer a student discount?

Yes! Tanglewood offers a 50% discount on BSO Friday evening lawn tickets for college and graduate students 18 and over, with a student ID. The tickets must be purchased in person at the Main Box Office, only on the night of the performance.

Is there a way to get to Tanglewood from Boston by bus?

Berkshire Tour Company offers chartered bus rides on Sunday afternoons from Boston. More information can be found here:  https://berkshiretourco.com/

How do I know where my reserved seats are located in the Shed or in Ozawa Hall?

Here is a seating chart so that you can view your exact seat location. Lawn tickets are just general admission which means you can sit anywhere you would like on the lawn where you see grass.
http://www.bso.org/brands/tanglewood/visit/seating-charts.aspx

Can you tell me what happens when I arrive at Tanglewood? I have never been and I am not sure what to expect?

When you arrive at Tanglewood,  we have parking attendants who will direct you to exactly where to park. If you need accessible parking, please make sure you relay that to the attendant so that they can direct you to our Main Gate entrance which has accessible parking lots.

Once you park you will be directed to the nearest gate from your parking lot to enter the grounds. The gate attendant will scan your ticket, and you can walk to the gate. If you need to pick up tickets or purchase tickets, there is a box office at every entrance.

If you have lawn tickets, you are welcome to find a suitable location on the lawn to watch the performance. You can set up your spot and then walk around the beautiful grounds of Tanglewood before the performance begins. Stop by our Tanglewood Visitor's Center for a map of the grounds and more information about visiting Tanglewood.  If you have Shed tickets, you will be allowed to enter the Shed as soon as the sound check and security sweeps are complete.