Accessibility

ACCESS TO TANGLEWOOD
The BSO is committed to providing access to Tanglewood for everyone.

Download the Tanglewood Campus Map (PDF)

Helpful Hints

  1. When purchasing tickets, let the Access Services Administrator or the Box Office Staff know your needs.
  2. Purchase your tickets in advance whenever possible to avoid lines at the Box Office.
  3. Allow ample time to arrive at Tanglewood before your concert begins.
  4. Park at the Main Gate for easy access to the Tanglewood grounds.
  5. Concert dates and prices vary each season. All current information is in the Tanglewood season brochure and on our website at www.bso.org. To receive a large print or Braille season brochure, call (voice) 617-638-9431, toll free (888) 266-1200, or TDD/TTY 617-638-9289.

 

 

Accessible Seating

Koussevitzky Music Shed
Accessible seats are located throughout the Shed. Companion seats are available for accessible seats. We also offer seats with moveable arm rests. Requests for accessible seating can be made by calling the Access Services department at (voice) 617-638-9431, toll free at (888)266-1200, visiting our website at www.bso.org, or by coming to the Box Office in person in both Boston and when the season opens at Tanglewood in Lenox,MA.

Seiji Ozawa Hall
Accessible seats are located on the main floor of Ozawa Hall. Companion seats are available for accessible seats. There is no elevator in Ozawa Hall, so patrons who have wheelchairs will be seated on the Orchestra floor. Those with difficulty walking up stairs may also request to be seated in the Orchestra level. Requests for accessible seating can be made by calling the Access Services department at (voice) 617-638-9431, toll free at (888)266-1200, visiting our website at www.bso.org, or by coming to the Box Office in person in both Boston and when the season opens at Tanglewood in Lenox,MA.

 

 

Ticketing Assistance
There is a dedicated telephone line, 617-638-9431 or 617-266-1492 ext. 9431, for patrons with disabilities who would like to purchase tickets to Tanglewood concerts, or who need information about disability services at Tanglewood. A ticketing staff member may assist you and your needs directly during regular business hours by calling the number above. Messages may be left during off hours and your call will be returned the next business day.

 

 

Parking
Tanglewood has reserve access parking available on campus on a first-come, first-served basis. Patrons who have a current government-issued parking permit or placecard are advised to prominently display the permit and park at the designated disabled parking areas within the Tanglewood grounds. Please alert a parking attendant or traffic officer upon arrival that accessible parking is needed. If all reserve access parking spaces are filled, patrons with disabled parking needs will be directed to general parking lots at a location most proximate to the grounds at the time of arrival. Patrons with access parking needs are encouraged to arrive early for events for the best possible parking accommodations. If wheelchair transport or escort assistance is required from the parking lot to the concert hall, please alert a parking attendant. If you are a patron who has accessible parking needs, it is not recommended to park at the Lion's Gate entrance as the Main Gate entrance is best served to accommodate accessible needs. For more information, please call the Accessibility Services Line at 617-638-9431.

 

 

Wheelchair Escort assistance
Tanglewood offers special wheelchair escort assistance for patrons with mobility disabilities. Please ask upon entrance to Tanglewood for assistance and a Tanglewood staff member will assist you in escorting you to wherever you need to be on the grounds. This service is free of charge.

 

 

The Access Services Center
The Access Services Center (and General Information Desk) is located at the Main Gate. The Service Center has alternate format materials, medical equipment, and trained staff available to assist patrons on an as-needed basis. In addition, wheelchairs are available for transporting patrons from the Main Gate entrance to the Koussevitzky Music Shed or Ozawa Hall. Please ask for assistance from a staff member.

 

 

Large Print/Braille Programs
Large Print and Braille programs are available for all BSO concerts at Tanglewood. Large print programs are available upon request. For Braille programs please contact the Access Services Department at least a week in advance so that we may get it printed for you.

 

 

Telephones
Accessible telephones are located throughout the grounds. Please refer to the Tanglewood map for exact locations.

 

 

Restrooms
Accessible restrooms are located throughout the Tanglewood grounds.

 

 

Assistive Listening Devices
Assistive Listening Devices (portable FM receivers with earphones) are available in both the Koussevitzky Music Shed and Ozawa Hall. ALD's amplify the sound and cut out ambient noise. Please speak with a Tanglewood usher to request an ALD to use during a performance. They are available on a first come first served basis.

 

 

Service Animals
Service dogs/horses trained to assist the disabled are welcome at Tanglewood. Patrons should contact Access Services in advance of the performance date to ensure that adequate space is provided for their animals. Access Services: (617) 638-9431 or (617) 266-1492 ext. 431; or (TDD/TTY) (617) 638-9289.

 

 

Pedestrian Walkways
Main walkways are paved and there are a limited number of gravel pathways located throughout the Tanglewood campus. If you need assistance navigating these pathways, please ask an usher or gate attendant and a trained staff member will be happy to help you.

 

 

Additional Information
Please call us if you need more information, or if you have suggestions about access at Tanglewood. Access Services: (617) 638-9431 or (617) 266-1492 ext. 9431; or (TDD/TTY) (617) 638-9289.

 

 

Food and Beverage Services
The Tanglewood Grill is located near the Main Gate and the Tanglewood Café is located on the far side of the Koussevitzky Music Shed across the lawn. If you need assistance crossing the lawn to the Café , please ask an usher. Visitors are welcome to picnic before concerts. There is an ice cream tent as well as beverage services located throughout the grounds.

 

 

Visitor Center 
The Tanglewood Visitor Center is located on the first floor of the Manor House at the rear of the lawn across from the Koussevitzky Music Shed. Staffed by Tanglewood Representatives and volunteers, the Visitor Center provides information on all aspects of Tanglewood, as well as information about other Berkshire attractions. The Visitor Center also features historical exhibits on Tanglewood and the Tanglewood Music Center, as well as the early history of the estate. You are cordially invited to visit the Center on the first floor of the Tanglewood Manor House. During July and August the daytime hours are 10am to 5pm Monday through Thursday, from 10am through intermission on Friday and Saturday, and from noon to 5pm on Sunday. The Visitor Center is also open during concert intermissions. The Visitor Center opens the weekend of the first BSO Shed concert and closes with the regular Tanglewood season. There is no admission charge.

 

 

Glass House Gift Shops
The Glass House Gift Shops are located adjacent to the Main Gate and the Highwood Gate. Glass House 1 opens at 10am Monday through Friday, 9am Saturday and 12noon Sunday. Glass House 2 opensat 5:30pm Fridays, 9am Saturdays and 12noon on Sundays.

 

 

Gate Information
Although there are many gates surrounding the Tanglewood grounds, many are service gates and are not open consistently or to the public. When possible, please use the Main Gate to enter and exit the grounds for concerts in the Shed. For concerts at Ozawa Hall, information is available at the Ozawa Hall Gate.

 

 

Drinking Fountains
Accessible drinking fountains are located throughout the Tanglewood grounds.

 

 

Shuttle Service
On Prelude Concert evenings, shuttle service is available to transport patrons who attend the Prelude concert from Seiji Ozawa Hall to the Koussevitzky Music Shed. The shuttle runs from the Ozawa Hall Gate to the Main Gate.