Accessibility

Access to Tanglewood
The BSO is committed to providing access to Tanglewood for everyone.

Helpful Hints

  1. When purchasing tickets, let the Access Services Administrator or the Box Office Staff know your needs.
  2. Purchase your tickets in advance whenever possible to avoid lines at the Box Office.
  3. Allow ample time to arrive at Tanglewood before your concert begins.
  4. Park at the Main Gate for easy access to the Tanglewood grounds.

Visit our Frequently Asked Questions Page

Download the Tanglewood Campus Map (PDF)

2019 Tanglewood Brochure (PDF)
To receive a large print or Braille season brochure, call (voice) 617-638-9431, toll-free (888) 266-1200, or TDD/TTY 617-638-9289.

Suggestions?
We want to make Tanglewood an enjoyable accessible experience for you. In our continuing efforts to improve accessibility for patrons with disabilities, we welcome your suggestions. Please call the Access Services Administrator at (voice) (617) 638-9431; or toll-free (888) 266-1492 ext. 431; (TDD/TTY) (617) 638-9289; or (email) access@bso.org; or write Accessibility Services, Boston Symphony Orchestra, 301 Massachusetts Avenue, Boston, MA 02115.

Dear Tanglewood Patron,

It gives me great pleasure to welcome members of the disabled community to Tanglewood. For more than seventy-three years, the Boston Symphony Orchestra has called this beautiful site in the Berkshires its summer home. In addition to the wealth of music-making, there are magnificent mountain views, lush foliage, and other glories of nature that lend a magical air to the surroundings.

The BSO has continued to make improvements throughout the Tanglewood grounds as part of the Orchestra’s ongoing commitment to make Tanglewood accessible to all. We are pleased to offer this access guide which provides pertinent information for the first-time visitor as well as longtime patrons. As always, we welcome your suggestions regarding further improvements. On behalf of the Boston Symphony Orchestra, I thank you for your patronage. We hope you will visit Tanglewood often.

Sincerely,

Mark Volpe Signature
Mark Volpe Managing Director

 

 


Symbol KeyGeneral Information

Parking
Patrons with disabilities who have an official parking plate or placard are advised to park at the handicapped-designated parking areas. Please alert a parking attendant or a police officer upon arrival at the Main Gate entrance that handicapped-accessible parking is required. If wheelchair transport or escort assistance is needed from the parking lot to any of our concert halls, please alert a parking attendant. For concerts at Ozawa Hall or the Linde Center, please alert the parking attendants if you require accessible parking.

Large Print/Braille Programs
Large print and Braille programs are available for all BSO concerts at Tanglewood. Large print programs are available upon request. For Braille programs please contact the Access Services Department at least a week in advance so that we may get it printed for you.

Restrooms
Accessible restrooms are located throughout the Tanglewood grounds.

Wheelchairs
For those patrons requiring wheelchair assistance, please alert a TWD staff member or parking attendant. Assistance is available at the Shed, Ozawa Hall, and the Linde Center.

Assistive Listening Devices
Assistive Listening Devices (portable FM receivers with earphones) are available in both the Koussevitzky Music Shed, Ozawa Hall, and Linde Center. Please speak with an usher for more information.

Service Animals
Due to ADA regulations, only Service animals are allowed on the grounds. Please contact the Access Services Administrator at 617-638-9431; toll-free 888-266-1492 x9431; (TDD/TTY) 617-638-9289; with any questions or concerns or if any special accommodations are required.

Pedestrian Walkways
There are paved and hard-packed gravel pathways located around campus. If you need assistance, please ask a Tanglewood staff member.

Food and Beverage Services
The Tanglewood Grill is located near the Main Gate and the Tanglewood Café is located on the far side of the Koussevitzky Music Shed across the lawn. If you need assistance crossing the lawn to the Café, please ask an usher. Visitors are welcome to picnic before concerts. Cindy’s Café is located at the Linde Center.

Visitor Center
The Tanglewood Visitor Center is located on the first floor of the Manor House at the rear of the lawn across from the Koussevitzky Music Shed. Staffed by Tanglewood Representatives and volunteers, the Visitor Center provides information on all aspects of Tanglewood, as well as information about other Berkshire attractions. The Visitor Center also features historical exhibits on Tanglewood and the Tanglewood Music Center, as well as the early history of the estate. You are cordially invited to visit the Center on the first floor or the Tanglewood Manor House. During the summer season, daytime hours are from 10am to 5pm Monday through Thursday, from 10am through intermission on Friday and 9am on Saturday, and from noon to 5pm on Sunday. The Visitor Center is also open during concert intermissions. There is no admission charge.

The Glass House Gift Shops
The Glass House Gift Shops are located adjacent to the Main Gate and the Highwood Gate. Glass House Main Gate opens at 10am Mon-Fri, 9am Saturday, and 12noon Sunday. Glass House Highwood Gate opens at 5:30pm Fridays, 9am Saturdays, and 12noon Sundays.

Welcome Center
Located at the Main Gate, is a resource for obtaining information and printed materials.


Tanglewood Seating Plans

Koussevitzky Music Shed
Download Wheelchair Accessibility Map (PDF)

Accessible seats are located throughout the Shed. Companion seats are available for accessible seats. We also offer seats with moveable armrests. Requests for accessible seating can be made by calling the Access Services department at (voice) 617-638-9431, toll-free (888) 266-1492, or by coming to the Box Office in person in both Boston and when the season opens at the Lenox Box Office.

Seiji Ozawa Hall
Download Wheelchair Accessibility Map (PDF)

Accessible seats are located on the main floor of Ozawa Hall. One companion seat is available for each accessible seat. There is no elevator in Ozawa Hall. Please let our access ticketing administrator know if you are unable to climb stairs. Requests for accessible seating should be made in advance by calling the Access Services Administrator at (voice) (617) 638-9431, or toll-free (888) 266-1492 ext. 431.

Linde Center for Music and Learning
Accessibility Map Coming Soon.

Accessible seats are available in all of our performance studios. Requests for accessible seating can be made by calling 617-638-9431 or by coming to the Box Office in person.


Segways and Power-Driven Mobility Devices

The BSO wants everyone to have full and safe access to the Tanglewood campus, including the ability to move about the campus and enjoy the programs and beautiful grounds and vistas in a manner consistent with Tanglewood’s access and safety policies.

In order to make the Tanglewood experience more enjoyable, the BSO recommends that OPDMD Users contact the Tanglewood Access Office in advance of their arrival so that BSO staff can advise the OPDMD User of the most convenient access points and parking spaces for that visit. The Tanglewood Access Office can be reached by phone at (617) 638-9431 and by email at access@bso.org.

Please note that Tanglewood operates a small fleet of gas-powered multiple passenger jitneys that are driven by BSO staff to transport individuals with mobility impairments around the campus before and after concerts and other events presented by the BSO at Tanglewood.

The BSO’s Policy for OPDMDs
The Americans with Disabilities Act (ADA) defines “other power-driven mobility devices” as any mobility device powered by batteries, fuel, or other engines, whether or not designed primarily for use by individuals with mobility disabilities, that is used by individuals with mobility disabilities for the purpose of locomotion, or any mobility device designed to operate in areas without defined pedestrian routes, but that is not a wheelchair.

A Segway PT® is a two-wheeled, gyroscopically stabilized, battery-powered personal transportation device (“Segway”). This Policy applies to the use by visitors to the campus of Tanglewood of Segways and other devices included in the definition of “other power-driven mobility devices” (with Segways, collectively referred to herein as “OPDMDs”). The BSO understands that individuals with mobility impairments may require the use of a variety of devices for mobility, and will do its best to assist with those other devices in accordance with this Policy.

Because of their size, weight and speed, golf carts, whether electric, gas, solar or battery powered, are prohibited on the Tanglewood Campus. Electric powered wheelchairs and electric powered scooters, designed to be alternatives to electric powered wheelchairs, are generally allowed throughout the Tanglewood Campus.

The BSO asks that individuals who use OPDMDs (“OPDMD Users”) comply with the terms of this Policy. OPDMD Users who use their OPDMDs under this Policy are confirming that they (a) have a mobility impairment, (b) require the use of an OPDMD, (c) have experience using their OPDMD, (d) will operate their OPDMD at a reasonable speed of not more than 5 miles per hour, and (e) will operate their OPDMDs in a manner that is (i) safe and (ii) respectful of other Tanglewood patrons and the feeling of tranquility that the BSO works hard to maintain on the Tanglewood Campus.

Due to the uneven terrain, the large crowds and the size and speed of some OPDMDs, the BSO recommends that OPDMDs: (a) not be used (i) inside the Shed, Ozawa Hall or the Theater Concert Hall, except the walkway through the rear of the Shed (adjoining the lawn) or (ii), during concerts or performances, on the lawns at the rear of the Shed and Ozawa Hall, (b) be parked in areas designated for OPDMDs where assistance will be available to help OPDMD Users to their seats, and (c) be driven on the designated pathways highlighted on the map attached as Attachment A.

Use of OPDMDs under this Policy is subject to the general condition that the BSO, through the Tanglewood Facilities Manager, or his designee, has the authority to immediately revoke permission to use an OPDMD on the Tanglewood Campus if he determines that the OPDMD is being operated in a way that (a) is dangerous to the OPDMD User or others or (b) interferes with BSO performances, services or other activities.