Tanglewood Policies and Grounds Information

How and Where to Purchase Tickets

By Phone
SymphonyCharge:
Mon-Fri 10-5PM and Sat 12:30-4:30PM
Call SymphonyCharge at 617-266-1200 or 888-266-1200 (voice), or 617-638-9289 (TDD/TTY)

Online
Order tickets online at tanglewood.org, 24 hours a day. There is a $6.50 per order handling fee for tickets ordered by mail; a $6.50 fee per ticket for orders by phone or online. 

BSO.org is the only official online source for purchasing tickets to performances and events at Symphony Hall and Tanglewood. If you do not see BSO.org listed in your web browser's address bar when viewing the performance schedule and purchasing tickets, please close your browser and visit www.BSO.org.

Tanglewood Box Office in Lenox, MA
Sunday-Friday 10am-6pm
Saturday 9am-6pm.
Open till intermission for Shed concerts.
Ozawa Hall Box Office open 6pm till 8:30pm for concerts in Ozawa Hall.

Boston Symphony Hall Box Office Summer Hours
M-F: 10am-5pm
Sa-Su: Closed
301 Massachusetts Avenue, Boston, MA
During the BSO and Pops seasons the Symphony Hall Box Office is open from 10am until 6pm Mondays through Fridays, or until a half-hour after concert time on evenings when a performance is scheduled. The Box Office is open 4pm-8:30pm on Saturdays, but if there is no Saturday concert the Box Office is closed. If there is an early Saturday or a Sunday performance, the Box Office is generally open two hours before concert time.

Information for Accessible Seating & Services:  The BSO is committed to providing access to Tanglewood for everyone. Accessible seats are available. Please contact our Access Services Administrator at 617-638-9431. Click here for more information about accessibility.


Ticket Policies - Discounts - Children - Groups

Ticket Terms and Conditions: Each ticket constitutes a license from the BSO to the purchaser. No ticket may be transferred or resold for any price above the purchase price printed on the ticket. By accepting a ticket, you are agreeing to the terms of this license. Tickets that are lost or stolen cannot be re-mailed. Reprinted tickets will be held for pick up at the Box Office. Reprinted tickets may be picked up on the day of the performance, by showing the credit card used for the purchase and a picture ID.

***We regret there can be no ticket refunds or exchanges, even in the event of inclement weather. All programs and artists are subject to change. ***

Free lawn tickets for children and young people up to 17!
Tanglewood is pleased to offer free lawn tickets for children and young people age 17 and younger. Up to four free children's tickets are available per parent/legal guardian per concert at the Tanglewood Box Office on the day of the concert. We do not issue these in advance of the performance.  Children under five are not permitted in the Koussevitzky Music Shed or Seiji Ozawa Hall during concerts. All patrons, regardless of age, must have a ticket. This free lawn ticket policy does not apply to organized groups of children. For Popular Artist concerts, free lawn tickets are only available for children under 2.

FAMILY CONCERT
The Tanglewood Family Concert provides an engaging chamber concert experience especially for children ages 3-8 and their families at Ozawa Hall. This year's Family Concert takes place on Saturday, July 22, at 1:30pm in Ozawa Hall. Preconcert activities begin at 11:30am. Tickets are $12, and children under 18 are free. To get free kids tickets for the Family Concert, please place your order through SymphonyCharge (888-266-1200).


Ticket Packages and Passes 

View all available ticket packages

Berkshire Resident Season Lawn Pass: Year-round Berkshire County residents of Massachusetts may purchase a season lawn pass, please check back for 2017 information.

Lawn pass Books: Purchasing a Lawn Pass Book provides flexibility and savings. No further ticketing is necessary.

IMPORTANT TERMS AND CONDITIONS. PLEASE READ.
Each ticket is valid for one lawn admission to any BSO concert in the Koussevitzky Music Shed and Ozawa Hall. Tickets are not valid for Popular Artists and A Prairie Home Companion. Please note that children under 18 receive free admittance to the Lawn with an adult. Children's tickets must be picked up at the Box Office. NO REFUNDS.


Dining at Tanglewood

Tanglewood Café and Grill
The Tanglewood Café and Tanglewood Grill offer a casual dining experience for all patrons. Stop in and take advantage of the fresh salad bar, sandwiches made to order, hot foods, and a wide variety of beverages for your enjoyment on the lawn or under the covered seating areas. The Café is located between the Shed and the Lion's Gate. The Grille is located just inside the Main Gate next to the Glass House 1 Gift Shop.

Meals-to-Go
During the season, have more time to enjoy Tanglewood by ordering a picnic in advance and dining on the grounds. Our Events Services Department is there for you every step of the way.
More information about Meals-to-Go >

Concessions
For light snacks and beverages, the shed, and Tappan Shacks, and the shed Beer Garden will open when the grounds open for Shed concerts. The Bernstein Gate Concession opens when the grounds open for Ozawa Hall.

Highwood Manor House Dining
The Highwood Manor House will be open to the public for dinner Friday and Saturday, and Sunday brunch. Highwood offers an elegant buffet dinner at a fixed price of $65 per person and a Sunday Brunch buffet for $45 (inclusive of tax; 18% gratuity will be added to the bill). Cocktails, bottled wine, and á la carte desserts are also available. For reservations, call 413-637-4486 at least 48 hours in advance, reservations are required. Highwood will also be open post-concert on Sundays for cocktails and light appetizers for Boston Symphony concerts only.


Grounds Policies and Information

The following is information pertaining to the 2016 Tanglewood season. Please check back for information about the 2017 Tanglewood season.

Download the Tanglewood Campus Map (PDF)

Ground Opening Times
Fridays 5:30pm
Saturdays 5:30pm for evening concerts 9am for Rehearsals
Sundays Noon, or one hour before BUTI and TMC concerts
Note Times vary for Popular Artists, Ozawa Hall Concerts, and other special events. 

Tanglewood Grounds Regulations: Cooking, open flames, sports activities, bikes, scooters, skateboards, hoverboards, drones and other similar unmanned aircraft are prohibited from the Tanglewood grounds. No eating or drinking (except water) is permitted inside any of the concert halls. During Shed concerts, children may play ball in designated areas around the Visitors Center and in the Apple Tree lot of Ozawa Hall, but only if such activity does not disturb performances, rehearsals or patrons sitting on the lawn. Ball playing is not permitted on the Shed lawn at any time when the grounds are open for a Shed concert. Photography and video recordings are prohibited during concerts. Shirts and shoes must be worn inside concert halls. No areas of the lawn may be cordoned off for any reason. For security reasons, we reserve the right to inspect bags and other items brought on campus.

Severe Weather Evacuation Policy: In the event of severe weather conditions, a coordinated campus-wide alert will be issued. Patrons and staff will be directed to shelters in a safe and orderly manner. We regret there can be no refunds, even in the event of inclement weather.

Canopy Policy: In an effort to enhance the lawn experience at Tanglewood, patrons are permitted to use small, open-sided canopies (including tents, umbrellas, sport-brellas and other similar portable lawn equipment) to shade them from the sun provided that such equipment is open on all sides, does not have stakes exceeding 6 inches in length, are no larger than 6 feet square or 4 feet in diameter and used only in areas designated by Tanglewood staff. The lawn irrigation system is vulnerable to damage from stake penetrations exceeding 6 inches in length. Canopies exceeding specified size limitations or installed in undesignated areas can unreasonably obstruct views of other lawn patrons and create potential safety hazards in severe weather conditions and are not permitted.

Please note that patrons assume responsibility for properly securing their lawn equipment and any damages to persons or property arising from the use of such equipment at Tanglewood. Tanglewood retains the right to prohibit the use of any lawn equipment that interferes with its infrastructure, causes a potential safety issue or impairs the lawn experience for other patrons.

Non-Smoking Policy: In consideration of all patrons and staff, Tanglewood restricts smoking to designated areas only. Locations are identified on the included Tanglewood grounds map and posted at the gates.

Green Initiative: Tanglewood is pleased to continue its recycling and eco-friendly efforts.

Pet restrictions: No pets (except for service animals) are allowed on Tanglewood property.

Lawn Chair & Seat Cushion Rental: Seat cushions are available for a rental fee of $2 per cushion and lawn chairs are available for rent for a $5 fee (cash and credit card accepted) prior to each concert. Discounts are available when renting 10 or more chairs. Reservations may be placed when buying tickets through the Group Sales office. Rentals are subject to availability. Lawn chairs and seat cushions are available at the Beer Garden near the main entrance to the Shed, and next to Ozawa Hall for Ozawa Hall concerts.


The Tanglewood Visitors Center

The Tanglewood Visitors Center is your source for Tanglewood information. Stop by for general information, literature, and Archives displays during the Tanglewood season.

The Visitor's Center will open for the 2017 season on Friday June 16th at 10am.
The normal business hours are:

Monday-Friday 10am-5pm (unless there is a Shed performance which the Visitor's Center will close after intermission)
Saturday 9am-intermission of the evening Shed performance.
Sunday 12pm-intermission of the afternoon Shed performance

Located in the Tanglewood Visitors Center, the BSO Archives Exhibit features a permanent collection on the history of Tanglewood. 
Tanglewood Glass House I and II Gift Shops

Present your Friends of Tanglewood membership card at either Glass House gift shop for a 10% discount* (minimum purchase of $10). *Some items may be excluded.

Glass House I
July 7-August 27
Phone: 413-637-5250
Monday-Friday: 10am-4pm
Saturday: 9am-11pm
Sunday: noon-5pm

Glass House II
July 7-August 27
Phone: 413-637-5255
Friday: 5:30pm through intermission and post-concert
Saturday: 9am-2pm and 5:30pm through post-concert
Sunday: noon-5pm

Hours are subject to change.


Shipping

Standard Mail is delivered within 10 Business days for U.S. orders.

Standard U.S. Shipping Rate, based on merchandise total
$  5.95 - for orders up to $25.00
$  7.95 - for orders $25.01 to $50.00 >
$  9.95 - for orders $50.01 to $100.00
$12.95 - for orders $100.01 to $200.00
$15.95 - for orders $200.00 and over

UPS doesn't accept P.O. boxes. A street address must be entered.

International Orders : The International shipping rate for purchases other than the BSO Archives CD-Set varies and will not be added to the checkout total. Shipping charges will be processed separately once the package is shipped.

Broadcast Archives CD set: Shipment of the BSO Archives CD set to International addresses will be sent via DHL, as such additional shipping charges may apply if you have purchased other items in your order. We will process your order based on the shipping charges provided by the DHL Shipment Calculator. That cost will not be reflected in your Order Confirmation from the BSO (either on-screen or by email). An additional rate will apply for multiple BSO Archives CD-Sets shipped domestically. The additional rate will be $10.00 per additional CD-Set for Standard shipping, and $15.00 per additional CD-Set for Express shipping.

Large Orders: Shipping rates may increase depending on the weight and quantity of the merchandise selected; you will be contacted by a staff member prior to shipping if the rate is non-standard.


Exchanges/Returns

Products may be returned or exchanged within 30 days and meeting the following conditions. A copy of the receipt is required for all transactions.

Gift Orders: All purchases made as a gift have the option of a gift card being enclosed with your message. Recipients of gift orders will not have the receipt sent to them.

***We regret there can be no ticket refunds or exchanges, even in the event of inclement weather. All programs and artists are subject to change. ***

CDs: CDs may not be exchanged if they have been opened. If the CD has been opened and it is found to not be in working condition, please telephone the Shop to arrange an exchange for a new copy.

Apparel: Clothing may be exchanged for size or color based on availability.

Books and Novelties: Other products may be exchanged based on availability.

Shipping and Returns/Exchanges: The Shop will pay for return shipping only if the product received is damaged. If you wish to make an exchange or return, and you are able to come to the store, your opportunity to select a different product to exchange it for may be better. If you are unable to come to the Shop in person, the item will need to be returned by mail, at your expense, with a copy of the receipt. The return shipping address is Attn Symphony Shop, Boston Symphony Orchestra, Symphony Hall, 301 Massachusetts Ave., Boston, MA 02115.

Gift Returns and Exchanges: You may bring the product to the Shop or return it by mail for an item of equal value, however, credit will not be extended. Please call the Shop if you have questions regarding this process, especially if you do not have a copy of the receipt.


Security

Our website uses Secure Sockets Layer (SSL) technology which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.


Privacy

We respect your privacy. At some times we may share our information with other like-institutions in the Boston area. If at any time you would like to be removed from our mailing list, please contact us at customerservice@bso.org.