Tanglewood Policies and Grounds Information

Visit our Frequently Asked Questions Page

How and Where to Purchase Tickets

By Phone
Mon-Fri 10-5PM and Sat 12:30-4:30PM
Call SymphonyCharge at 617-266-1200 or 888-266-1200 (voice), or 617-638-9289 (TDD/TTY)

Order tickets online at tanglewood.org, 24 hours a day. There is a $6.50 per order handling fee for tickets ordered by mail; a $6.50 fee per ticket for orders by phone or online. 

BSO.org is the only official online source for purchasing tickets to performances and events at Symphony Hall and Tanglewood. If you do not see BSO.org listed in your web browser's address bar when viewing the performance schedule and purchasing tickets, please close your browser and visit www.BSO.org.

Tanglewood Box Office in Lenox, MA
Announcing new year-round Box Office hours at Tanglewood: Tuesdays and Fridays, 10am–2pm
To better serve our Tanglewood patrons, tickets for all TLI and summer 2020 Tanglewood events will be available for sale in person at the Welcome Center at the Main Gate in Lenox, MA. Normal box office hours for this location will be Tuesdays and Fridays, 10am–2pm until June 17.

After June 17 Box Office hours:
Monday–Friday 10am–6pm or Intermission
Saturday 9am–6pm or Intermission
Sunday 10am–6pm or Intermission
For most Ozawa Hall concerts the Box Office opens 3 hours in advance.

The Box Office Will Call opens at the Linde Center in the Marignetti Lobby 60 minutes prior to Tanglewood Learning Institute Events.

Please note: The Tanglewood Box Office closes at the end of intermission, or 30 minutes after the start of a performance if there is no intermission.  After the Box Office closes, any remaining will-call tickets will be moved to the Main Gate for late pick-up. The Main Gate is located at 297 West Street.  You may not enter the grounds without a ticket. Tickets cannot be purchased after the box office closes.

Boston Symphony Hall Box Office Summer Hours
June 17–September 15
Monday–Friday 10am–5pm

Boston Symphony Hall Box Office Fall/Winter/Spring Hours
Monday-Friday: 10am–6pm -- unless there is a performance scheduled. If so, we remain open until a half-hour after concert time.
Saturday: 4:30pm–8:30pm - Except if a concert is not scheduled. On those days the Box Office will be closed on Saturday.
Sunday: Closed, unless there is a concert scheduled. If so, we generally open 2 hours before concert time.

Information for Accessible Seating & Services: The BSO is committed to providing access to Tanglewood for everyone. Accessible seats are available. Please contact our Access Services Administrator at 617-638-9431. Click here for more information about accessibility.

Ticket Policies - Discounts - Children - Groups

Ticket Terms and Conditions: Each ticket constitutes a license from the BSO to the purchaser. No ticket may be transferred or resold for any price above the purchase price printed on the ticket. Ticket price and ticket text (including owner's name) may not be altered. Altered tickets will be voided. By accepting a ticket, you are agreeing to the terms of this license. Tickets that are lost or stolen cannot be re-mailed. Reprinted tickets will be held for pick up at the Box Office. Reprinted tickets may be picked up only on the day of the performance, by showing the credit card used for the purchase and a picture ID.

***We regret there can be no ticket refunds or exchanges, even in the event of inclement weather. All programs and artists are subject to change. ***

Free lawn tickets for children and young people up to 17!
Tanglewood is pleased to offer free lawn tickets for children and young people age 17 and younger. Up to four free children's tickets are available per parent/legal guardian per concert at the Tanglewood Box Office on the day of the concert. We do not issue these in advance of the performance.  Children under five are not permitted in the Koussevitzky Music Shed or Seiji Ozawa Hall during concerts. All patrons, regardless of age, must have a ticket. This free lawn ticket policy does not apply to organized groups of children. For Popular Artist concerts, free lawn tickets are only available for children under 2.

The 2019 Tanglewood Free Lawn Tickets for Children and Young People Program is supported by a generous gift from the Pumpkin Foundation/Joe and Carol Reich.

Ticket Packages and Passes 

View all available ticket packages

*Some restrictions apply. Tickets are not valid for Popular Artists concerts or Tanglewood Learning Institute events.

Dining at Tanglewood

Tanglewood Meals-to-Go
Purchase Gourmet Sandwiches, Boxed Dinners, and Picnic Totes ahead of time!

Download the Meals-to-Go Menu (PDF)


Every meal has been expertly prepared and meticulously composed for your visual and gastronomic enjoyment. Whether reserving a table in the Tent Club or spreading a blanket on the lawn, make your Tanglewood dining plans easier with our Meals-to-Go.

NEW THIS SEASON!: Cindy’s Café
Located at the new Linde Center for Music and Learning, Cindy's Cafe offers patrons a variety of locally sourced and inspired dining options. Open Sunday–Friday noon to 2:30pm and evenings when there is an event in Ozawa Hall. Cindy’s Café will now host Cocktails on the Lawn post-concert on Sundays (previously held at the Highwood Manor House).

Sunday through Friday, 12pm–2:30pm.
Ozawa Hall evening concerts:
From gate open time (typically 6:30pm) to approximately 10–15 minutes after the concert begins.
Friday & Saturday Preludes:
from gate open time through the start of the Shed Concert.
Cocktails on the Lawn:
Sundays post-concert (previously held at the Highwood Manor House).

Highwood Manor House Dining
The Highwood Manor House will be open to the public for dinner Friday and Saturday, and Sunday brunch. Highwood offers an elegant buffet dinner at a fixed price of $65 per person and a Sunday Brunch buffet for $45 (inclusive of tax; 18% gratuity will be added to the bill). Cocktails, bottled wine, and à la carte desserts are also available. For reservations, call 413-637-4486 at least 48 hours in advance. For reservations, call 413-637-4486 at least 48 hours in advance.

The Tanglewood Café and Tanglewood Grill
Also enjoy the convenience of two casual dining locations at Tanglewood—the casual fare of the Tanglewood Café and the Tanglewood Grille featuring Taste of the Berkshires with offerings from local favorite restaurants. Or feast on the bounty of our quintessential lawn picnics to be savored on the spacious grounds. Picnics may be ordered in advance online at tanglewood.org/dining or by phone at 413-637-5152. For light snacks and beverages, the Shed and Tappan Shacks and the Shed Beer Garden will be open when the grounds are open for Shed concerts. The Bernstein Snack Bar opens when the grounds are open for concerts in Ozawa Hall.

Tanglewood Café, June 15–September 2
The Café will be open prior to all evening Shed concerts and remain open
through intermission (intermission times may vary by performance).
Café hours for Shed concerts
Friday: 5:30pm–intermission
Saturday: 9am–2:30pm (rehearsal); 5:30pm–intermission
Sunday: 12noon–intermission

Tanglewood Grille, June 15–September 2
Friday: 5:30pm–intermission
Saturday: 5:30pm–intermission
Sunday: 12noon–intermission
The Grille will be open prior to all evening Shed concerts, beginning when
the grounds open, and will remain open through intermission (times vary
from one performance to the next).

Tanglewood Craft Beer Garden
The Tanglewood Craft Beer Garden is located near the main entrance to the Shed.

For light snacks and beverages, the Shed and Tappan Shacks, and the Shed Beer Garden, will open when the grounds open for Shed concerts. The Bernstein Snack Bar opens when the grounds open for concerts in Ozawa Hall.

Ice Cream

SoCo Creamery is the Official Ice Cream of Tanglewood. SoCo makes super-premium, all-natural ice cream from scratch at its factory in Great Barrington.

Grounds Policies and Information

Download the Tanglewood Campus Map (PDF)

Gate Opening Times
Gate opening times can be viewed on the performance detail page for the performance you are attending.

Tanglewood Grounds Regulations: Cooking, open flames, sports activities, bikes, scooters, skateboards, hoverboards, drones and other similar unmanned aircraft are prohibited from the Tanglewood grounds. No eating or drinking (except water) is permitted inside any of the concert halls. During Shed concerts, children may play ball in designated areas around the Visitors Center and in the Apple Tree lot of Ozawa Hall, but only if such activity does not disturb performances, rehearsals or patrons sitting on the lawn. Ball playing is not permitted on the Shed lawn at any time when the grounds are open for a Shed concert. Photography and video recordings are prohibited during concerts. Shirts and shoes must be worn inside concert halls. No areas of the lawn may be cordoned off for any reason. For security reasons, we reserve the right to inspect bags and other items brought on campus.

Severe Weather Evacuation Policy: In the event of severe weather conditions, a coordinated campus-wide alert will be issued. Patrons and staff will be directed to shelters in a safe and orderly manner. We regret there can be no refunds, even in the event of inclement weather.

Click here to download the Storm Shelter Map (PDF)

Canopy Policy: In an effort to enhance the lawn experience at Tanglewood, patrons are permitted to use small, open-sided canopies (including tents, umbrellas, sport-brellas and other similar portable lawn equipment) to shade them from the sun provided that such equipment is open on all sides, does not have stakes exceeding 6 inches in length, are no larger than 6 feet square or 4 feet in diameter and used only in areas designated by Tanglewood staff. The lawn irrigation system is vulnerable to damage from stake penetrations exceeding 6 inches in length. Canopies exceeding specified size limitations or installed in undesignated areas can unreasonably obstruct views of other lawn patrons and create potential safety hazards in severe weather conditions and are not permitted.

Please note that patrons assume responsibility for properly securing their lawn equipment and any damages to persons or property arising from the use of such equipment at Tanglewood. Tanglewood retains the right to prohibit the use of any lawn equipment that interferes with its infrastructure, causes a potential safety issue or impairs the lawn experience for other patrons.

Non-Smoking Policy: In consideration of all patrons and staff, Tanglewood restricts smoking to designated areas only. Locations are identified on the included Tanglewood grounds map and posted at the gates.

Green Initiative: Tanglewood is pleased to continue its recycling and eco-friendly efforts.

Pet Restrictions: No pets (except for service animals) are allowed on Tanglewood property.

Lawn Chair & Seat Cushion Rental:

Lawn Chair & Seat Cushion Rental: Seat cushions are available for a rental fee of $3 per cushion and lawn chairs are available to rent for a $7 fee (cash and credit card accepted) prior to each concert.  Rentals are subject to availability.

Lawn chairs and seat cushions are available at the Lawn Chair shack near the main entrance to the Shed, and next to Ozawa Hall for Ozawa Hall recitals.  Discounts for pre-orders of 10 or more lawn chairs are available by emailing the Lawn Chair Rental Department. Email LawnAndWheel@Gmail.com. Orders for fewer than 10 lawn chairs are not accepted in advance. Seat cushions are not available in advance.    

When driving to Tanglewood, if you are using the Ozawa Hall Gate on Hawthorne Street, in respect for our neighbors, please be mindful that it is a residential neighborhood, and the speed limit is 30 mph. Likewise, on West Street close to Lenox Town Center, the speed limit is 35 mph, and 40 mph heading towards Tanglewood. We would appreciate it if you would refrain from using your car horn as well, particularly post-concert.

The Tanglewood Visitors Center

The Tanglewood Visitors Center is your source for Tanglewood information. Stop by for general information, literature, and Archives displays during the Tanglewood season.

The Tanglewood visitors center normal business hours are:

Monday-Friday 10am–5pm (unless there is a Shed performance which the Visitor's Center will close after intermission)
Saturday 9am–intermission of the evening Shed performance.
Sunday 12pm–5pm

Located in the Tanglewood Visitors Center, the BSO Archives Exhibit features a permanent collection on the history of Tanglewood. 

Tanglewood Gift Shops

Present your Friends of Tanglewood membership card at either gift shop for a 10% discount* (minimum purchase of $10). *Some items may be excluded.

Hours are subject to change.

Main Gate Gift Shop
July 5–August 25 
Phone: 413-637-5250
Monday-Thursday: 10am-4pm
Friday: 10am to post-concert
Saturday: 9am to evening post-concert
Sunday: noon to 5 pm

Highwood Gate Gift Shop
July 5–August 25 
Phone: 413-637-5255
Friday: 5:30pm through post-concert
Saturday: 9am-1pm and 5:30pm through post-concert Sunday: noon-5pm


Standard Mail is delivered within 10 Business days for U.S. orders.

Standard U.S. Shipping Rate, based on merchandise total
$  5.95 - for orders up to $25.00
$  7.95 - for orders $25.01 to $50.00 >
$  9.95 - for orders $50.01 to $100.00
$12.95 - for orders $100.01 to $200.00
$15.95 - for orders $200.00 and over

UPS doesn't accept P.O. boxes. A street address must be entered.

International Orders: The International shipping rate for purchases other than the BSO Archives CD-Set varies and will not be added to the checkout total. Shipping charges will be processed separately once the package is shipped.

$28 - for orders under $100
$40 - for orders $100 and over

Broadcast Archives CD set: Shipment of the BSO Archives CD set to International addresses will be sent via DHL, as such additional shipping charges may apply if you have purchased other items in your order. We will process your order based on the shipping charges provided by the DHL Shipment Calculator. That cost will not be reflected in your Order Confirmation from the BSO (either on-screen or by email). An additional rate will apply for multiple BSO Archives CD-Sets shipped domestically. The additional rate will be $10.00 per additional CD-Set for Standard shipping, and $15.00 per additional CD-Set for Express shipping.

Large Orders: Shipping rates may increase depending on the weight and quantity of the merchandise selected; you will be contacted by a staff member prior to shipping if the rate is non-standard.


Products may be returned or exchanged within 30 days and meeting the following conditions. A copy of the receipt is required for all transactions.

Gift Orders: All purchases made as a gift have the option of a gift card being enclosed with your message. Recipients of gift orders will not have the receipt sent to them.

***We regret there can be no ticket refunds or exchanges, even in the event of inclement weather. All programs and artists are subject to change. ***

CDs: CDs may not be exchanged if they have been opened. If the CD has been opened and it is found to not be in working condition, please telephone the Shop to arrange an exchange for a new copy.

Apparel: Clothing may be exchanged for size or color based on availability.

Books and Novelties: Other products may be exchanged based on availability.

Shipping and Returns/Exchanges: The Shop will pay for return shipping only if the product received is damaged. If you wish to make an exchange or return, and you are able to come to the store, your opportunity to select a different product to exchange it for may be better. If you are unable to come to the Shop in person, the item will need to be returned by mail, at your expense, with a copy of the receipt. The return shipping address is Attn Symphony Shop, Boston Symphony Orchestra, Symphony Hall, 301 Massachusetts Ave., Boston, MA 02115.

Gift Returns and Exchanges: You may bring the product to the Shop or return it by mail for an item of equal value, however, credit will not be extended. Please call the Shop if you have questions regarding this process, especially if you do not have a copy of the receipt.


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