Tanglewood Policies and Grounds Information

How and Where to Purchase Tickets

By Phone
Mon-Fri 10-5PM and Sat 12:30-4:30PM
Call SymphonyCharge at 617-266-1200 or 888-266-1200 (voice), or 617-638-9289 (TDD/TTY)

Order tickets online at tanglewood.org, 24 hours a day. There is a $6.50 per order handling fee for tickets ordered by mail; a $6.50 fee per ticket for orders by phone or online. 

BSO.org is the only official online source for purchasing tickets to performances and events at Symphony Hall and Tanglewood. If you do not see BSO.org listed in your web browser's address bar when viewing the performance schedule and purchasing tickets, please close your browser and visit www.BSO.org.

Tanglewood Box Office
The Tanglewood Box office in Lenox, MA is closed for the season, please check back for 2017 Tanglewood information!

Symphony Hall Box Office
301 Massachusetts Avenue, Boston, MA
During the BSO and Pops seasons the Symphony Hall Box Office is open from 10am until 6pm Mondays through Fridays, or until a half-hour after concert time on evenings when a performance is scheduled. The Box Office is open 4pm-8:30pm on Saturdays, but if there is no Saturday concert the Box Office is closed. If there is an early Saturday or a Sunday performance, the Box Office is generally open two hours before concert time.

Information for Accessible Seating & Services:  The BSO is committed to providing access to Tanglewood for everyone. Accessible seats are available. Please contact our Access Services Administrator at 617-638-9431. Click here for more information about accessibility.

Ticket Policies - Discounts - Children - Groups

Ticket Terms and Conditions: Each ticket constitutes a license from the BSO to the purchaser. No ticket may be transferred or resold for any price above the purchase price printed on the ticket. By accepting a ticket, you are agreeing to the terms of this license. Tickets that are lost or stolen cannot be re-mailed. Reprinted tickets will be held for pick up at the Box Office. Reprinted tickets may be picked up on the day of the performance, by showing the credit card used for the purchase and a picture ID.

***We regret there can be no ticket refunds or exchanges, even in the event of inclement weather. All programs and artists are subject to change. ***

Ticket Packages and Passes 

View all available ticket packages

Berkshire Resident Season Lawn Pass: Year-round Berkshire County residents of Massachusetts may purchase a season lawn pass, please check back for 2017 information.

Lawn pass Books: Purchasing a Lawn Pass Book provides flexibility and savings. No further ticketing is necessary.

Each ticket is valid for one lawn admission to any BSO concert in the Koussevitzky Music Shed and Ozawa Hall. Tickets are not valid for Popular Artists and A Prairie Home Companion. Please note that children under 18 receive free admittance to the Lawn with an adult. Children's tickets must be picked up at the Box Office. NO REFUNDS.

Grounds Policies and Information 

The following is information pertaining to the 2016 Tanglewood season. Please check back for information abou the 2017 Tanglewood season.

Download the Tanglewood Campus Map (PDF)

Ground Opening Times
Fridays 5:30pm
Saturdays 5:30pm for evening concerts 9am for Rehearsals
Sundays Noon, or one hour before BUTI and TMC concerts
Note Times vary for Popular Artists, Ozawa Hall Concerts, and other special events. 

Tanglewood Grounds Regulations: Cooking, open flames, sports activities, bikes, scooters, skateboards, hoverboards, drones and other similar unmanned aircraft are prohibited from the Tanglewood grounds. No eating or drinking (except water) is permitted inside any of the concert halls. During Shed concerts, children may play ball in designated areas around the Visitors Center and in the Apple Tree lot of Ozawa Hall, but only if such activity does not disturb performances, rehearsals or patrons sitting on the lawn. Ball playing is not permitted on the Shed lawn at any time when the grounds are open for a Shed concert. Photography and video recordings are prohibited during concerts. Shirts and shoes must be worn inside concert halls. No areas of the lawn may be cordoned off for any reason. For security reasons, we reserve the right to inspect bags and other items brought on campus.

Severe Weather Evacuation Policy: In the event of severe weather conditions, a coordinated campus-wide alert will be issued. Patrons and staff will be directed to shelters in a safe and orderly manner. We regret there can be no refunds, even in the event of inclement weather.

Canopy Policy: In an effort to enhance the lawn experience at Tanglewood, patrons are permitted to use small, open-sided canopies (including tents, umbrellas, sport-brellas and other similar portable lawn equipment) to shade them from the sun provided that such equipment is open on all sides, does not have stakes exceeding 6 inches in length, are no larger than 6 feet square or 4 feet in diameter and used only in areas designated by Tanglewood staff. The lawn irrigation system is vulnerable to damage from stake penetrations exceeding 6 inches in length. Canopies exceeding specified size limitations or installed in undesignated areas can unreasonably obstruct views of other lawn patrons and create potential safety hazards in severe weather conditions and are not permitted.

Please note that patrons assume responsibility for properly securing their lawn equipment and any damages to persons or property arising from the use of such equipment at Tanglewood. Tanglewood retains the right to prohibit the use of any lawn equipment that interferes with its infrastructure, causes a potential safety issue or impairs the lawn experience for other patrons.

Non-Smoking Policy: In consideration of all patrons and staff, Tanglewood restricts smoking to designated areas only. Locations are identified on the included Tanglewood grounds map and posted at the gates.

Green Initiative: Tanglewood is pleased to continue its recycling and eco-friendly efforts.

Pet restrictions: No pets (except for service animals) are allowed on Tanglewood property.

Lawn Chair & Seat Cushion Rental: Seat cushions are available for a rental fee of $2 per cushion and lawn chairs are available for rent for a $5 fee (cash and credit card accepted) prior to each concert. Discounts are available when renting 10 or more chairs. Reservations may be placed when buying tickets through the Group Sales office. Rentals are subject to availability. Lawn chairs and seat cushions are available at the Beer Garden near the main entrance to the Shed, and next to Ozawa Hall for Ozawa Hall concerts.

The Tanglewood Visitors Center

The Tanglewood Visitors Center is your source for Tanglewood information. Stop by for general information, literature, and Archives displays during the Tanglewood season.


Located in the Tanglewood Visitors Center, the BSO Archives Exhibit features a permanent collection on the history of Tanglewood, and this year, an exhibit that commemorates the 75th anniversary of the Tanglewood Music Center. 
Tanglewood Glass House


Standard Mail is delivered within 10 Business days for U.S. orders.

Standard U.S. Shipping Rate, based on merchandise total
$  5.95 - for orders up to $25.00
$  7.95 - for orders $25.01 to $50.00 >
$  9.95 - for orders $50.01 to $100.00
$12.95 - for orders $100.01 to $200.00
$15.95 - for orders $200.00 and over

UPS doesn't accept P.O. boxes. A street address must be entered.

International Orders : The International shipping rate for purchases other than the BSO Archives CD-Set varies and will not be added to the checkout total. Shipping charges will be processed separately once the package is shipped.

Broadcast Archives CD set: Shipment of the BSO Archives CD set to International addresses will be sent via DHL, as such additional shipping charges may apply if you have purchased other items in your order. We will process your order based on the shipping charges provided by the DHL Shipment Calculator. That cost will not be reflected in your Order Confirmation from the BSO (either on-screen or by email). An additional rate will apply for multiple BSO Archives CD-Sets shipped domestically. The additional rate will be $10.00 per additional CD-Set for Standard shipping, and $15.00 per additional CD-Set for Express shipping.

Large Orders: Shipping rates may increase depending on the weight and quantity of the merchandise selected; you will be contacted by a staff member prior to shipping if the rate is non-standard.


Products may be returned or exchanged within 30 days and meeting the following conditions. A copy of the receipt is required for all transactions.

Gift Orders: All purchases made as a gift have the option of a gift card being enclosed with your message. Recipients of gift orders will not have the receipt sent to them.

***We regret there can be no ticket refunds or exchanges, even in the event of inclement weather. All programs and artists are subject to change. ***

CDs: CDs may not be exchanged if they have been opened. If the CD has been opened and it is found to not be in working condition, please telephone the Shop to arrange an exchange for a new copy.

Apparel: Clothing may be exchanged for size or color based on availability.

Books and Novelties: Other products may be exchanged based on availability.

Shipping and Returns/Exchanges: The Shop will pay for return shipping only if the product received is damaged. If you wish to make an exchange or return, and you are able to come to the store, your opportunity to select a different product to exchange it for may be better. If you are unable to come to the Shop in person, the item will need to be returned by mail, at your expense, with a copy of the receipt. The return shipping address is Attn Symphony Shop, Boston Symphony Orchestra, Symphony Hall, 301 Massachusetts Ave., Boston, MA 02115.

Gift Returns and Exchanges: You may bring the product to the Shop or return it by mail for an item of equal value, however, credit will not be extended. Please call the Shop if you have questions regarding this process, especially if you do not have a copy of the receipt.



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