Symphony Hall Accessibility

Access to Symphony Hall
The BSO is committed to providing access to Symphony Hall for everyone. No patron will be denied entrance to a concert because of access needs.

Ticketing Assistance
We have a dedicated telephone line-617-638-9431 or toll free 888-266-1492 ext. 431 for disabled patrons who would like to purchase BSO or Boston Pops tickets, or who need information about disability services at Symphony Hall. A staff member will answer calls from 10:00 AM to 6:00 PM and will respond to messages left during off hours the next business day.

Assistive Listening Devices
FM assistive listening devices are available free of charge; we offer both headsets and multi-channel receivers for Phonic Ear™.  Please let an usher know if you need a device when entering the Hall.  Patrons are also welcomed to use their own headset and receiver by setting their devices to the FM frequencies on 74.725 MHZ (channel #35) or 75.225 MHZ (channel #37).

Also available is an inductive hearing loop for patrons in the First and Second Balconies in the Hall; and are accessible with any hearing aid or listening device equipped with a Telecoil.

Accessible Seating
You may purchase tickets for a wheelchair and a companion seat on the orchestra floor in rows Q, X, and W (as needed). By selecting a wheelchair location seat, your seat will always be removed to accommodate your wheelchair.   These seats are available at every price level. Symphony Hall can also accommodate the access needs of patrons not in wheelchairs. Please contact Richard Sezensky, Access Services Administrator, at (617) 638-9431, or by email at

Access Service Center
The Access Service Center, located at the Cohen Wing entrance on Huntington Avenue, dispenses assistive listening headsets, wheelchairs, Braille and large-print programs, and emergency medical equipment. The staff will also assist patrons to and from their seats or vehicles, or with any other requests.

Large-print Programs
Large-print programs are available for every BSO concert at the Access Service Center and from the ushers at the Massachusetts Avenue entrance.

Note: Large-print programs may be available from some outside (non-BSO, non-Pops) concert promoters, but must be requested one month in advance.

Drinking Fountains/Beverage Services
Accessible water fountains are located by the restrooms at the Cohen Wing entrance and on the orchestra level on both sides of the hall as well as the left side of the First Balcony. Beverage service counters are in the O'Block-Kay Room on the orchestra level. Patrons with disabilities who require assistance should notify an usher.

Braille Programs
Braille programs are available by advance request only. To request a Braille program, contact Richard Sezensky 617-638-9431 or at least one week in advance of the concert date.

Note: Since outside concerts (non-BSO, non-Pops) are not required to provide Braille programs, inquiries about the availability of Braille programs should be directed to the concert promoter.

Wheelchairs are available upon request at the Access Service Center for patrons who need assistance getting to their seats. A staff member or an usher will assist you.

The elevator in the Cohen Wing brings patrons to all levels of Symphony Hall. The glass elevator on the Massachusetts Avenue side of the Hall reaches the first and second balconies. A wheelchair-accessible ramp connects the Cohen Wing to the orchestra level.

Service Animals
Service animals accompanying patrons with disabilities are welcomed in Symphony Hall. Patrons should inform a representative when purchasing tickets at the Subscription Office 617-266-7575, TDD/TTY 617-638-9289, or SymphonyCharge 617-266-1200.

All restrooms in Symphony Hall are accessible.

On-street parking for patrons with disabilities is available on a first-come, first-served basis on St. Stephen Street near the Stage Door and on Huntington Avenue near the Cohen Wing. There is also space on Huntington Avenue near the Cohen Wing entrance reserved for drop-off and pick-up only.

Area parking garages offer spaces for patrons with disabilities, please contact individual garages for their specific accessible parking options.

Telecommunication Devices for the Deaf/Teletypewriters (TDD/TTY)
The TDD/TTY phone line: 617-638-9289, allows patrons with hearing disabilities to make telephone transactions if they have telecommunication devices.

Rush Tickets (BSO Concerts Only)
Patrons with disabilities that make it difficult to stand in the Rush Ticket line can arrange to purchase them in advance by calling Richard Sezensky, Access Services Administrator, at 617-638-9431 or . Tickets will be held at the Box Office, or the Access Service Center.

Emergency Evacuation Procedures
Designated Symphony Hall ushers and security personnel have been trained in proper procedures for emergency situations. These staff members will have the primary duty of assisting patrons with disabilities to specific locations.