Part Time and Temporary Jobs

Part Time, internships,  and Temporary Positions Located at Symphony Hall in Boston, MA
The Boston Symphony Orchestra is an Equal Employment Opportunity Employer 


Assistant Archivist

The Boston Symphony Orchestra is committed to bringing world class music and performances to the local and international communities.  The key to our success has been our employees from the musicians onstage to those behind the scenes. 
 
As the part-time Assistant Archivist,  you will perform a wide range of archival tasks to support the mission of the archives--  to collect, preserve, process, and provide access to materials in a variety of formats that document the history of the BSO, Inc. under the supervision of the Director of Archives.   
 
Responsibilities: 

  • Provide reference service to internal users and external researchers. Respond to personal, telephone, e-mail, and written enquiries from members of the public. Compile statistics on reference requests and volunteer and intern hours, etc.
  • Oversee the reading room; advise and assist researchers in the use of finding aid and archival resources.  
  • Accession, arrange, describe, and process collections, as assigned; create finding aids; digitize selected documents and photographs as needed, apply metadata, and upload to the Archives' content management system (CONTENTdm),
  • Support the Archives in the maintenance of performance history data in OPAS (Orchestra Personnel Administrative System) 
  • Support the Archives ongoing activities to digitize collections in a variety of formats and to collect and manage born digital assets.
  • Assist archivist with a variety of outreach tasks including exhibit creation and installation, tours of the archives, and presentations about the archives and the history of the BSO.
  • Work with web staff to create and maintain historical information and resources on the website; responsible for digitization, post-production and image correction, and metadata creation for online exhibits of archival materials.  
  • Assist with photo permissions and copyright issues of images in the Archives collection.   
  • Assist with supervision and scheduling of volunteers and student interns. 

Qualifications:

  • Master's Degree in Library Science from an ALA-accredited program or equivalent degree and/or certification from the Academy of Certified Archivists.
  • Working knowledge and demonstrated experience with library/archives metadata scheme and descriptive standards, including Dublin core, DACs and EAD. 
  • Experience working with a variety of digital file formats, including:pdf, tiff, jpeg, wav, mp3, mov, etc.
  • Training in computerized cataloging databases for archival materials and in digital media reformatting, online delivery of digital media, and standard office software programs such as Microsoft Excel and XML editors.
  • Ability to easily lift 40 lbs
  • Interest in, experience with, and knowledge of classical music is preferred.
  • Excellent organizational, time and project management skills with an ability to manage multiple tasks simultaneously and adhere to deadlines. 
  • Excellent interpersonal and communication skills and ability to interact with all levels of individuals working well independently and as part of a team. 
  • Strong attention to detail, analytical and problem solving skills.
  • Excellent written and oral communication skills.

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Box Office-Symphony Charge Representative - Part-Time

Provide customer service and sell tickets to patrons interested in attending Boston Symphony Orchestra and Boston Pops concerts presented at Symphony Hall and Tanglewood. 

Responsibilities Include:
  • Sell concert tickets at the BSO box office, or SymphonyCharge, to all concerts taking place at Symphony Hall and Tanglewood. This includes concerts presented by the Boston Symphony Orchestra and Boston Pops as well as concerts presented by independent promoters.
  • Answer questions and assist subscribers with the purchase of subscriptions at the box office window.
  • Accurately enter customer address and billing information into the Boston Symphony Orchestra database for use in tracking orders and in marketing efforts.
  • Process ticket exchanges for patrons who are unable to attend a concert that is part of their subscription series: find replacement tickets for the customer, and ensure that the patron is aware of all exchange policies and how they may effect the transaction.
  • Answer questions regarding performance content and ticket policies. Provide patrons with policy information for Symphony Hall and Tanglewood. Provide customers with policy information regarding outside concerts presented by independent promoters at Symphony Hall.
  • Answer the Re-sale ticket line and post re-sales to Tessitura.
  • Close out window at end of day and balance cash drawer.
Qualifications: Six months experience in call center/customer-related work environment, preferably in a team environment, flexibility regarding job functions and scheduling.   Skills: Basic typing skills and familiarity with personal computers. Excellent problem solving and communication skills, the ability to work effectively in a fast paced diverse team environment, professional telephone manner. 

Part-time 20-25 hours per week.  
Some evenings and weekends required

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Customer Service Representative- Part Time

The Boston Symphony Orchestra is looking for a Customer Service Representative in our Call Center to serve on our 2017 Telefundraising Campaign. You will be responsible for raising money for all three brands of the BSO- the BSO, Pops and Tanglewood. It is an excellent opportunity for hands on experience in one of the world's most successful non-profit performing arts organizations! The Call Center Representative will receive leads from our progressive dialing system and be responsible for roughly 100-200 calls per evening. Agent will make sure that patron inquiries and requests are handled appropriately as well as making sure that patron pledge information is correct regarding gift amounts, membership, addresses, e-mail addresses and telephone numbers.

Qualifications: Telefundraising and sales experience is a plus but a willingness to enthusiastically make the case for all three BSO brands is required as well as, at least, a general knowledge of the 18th - 21st century symphony orchestra repetoire. Candidates must also work a minimum of 18 hours per week. Scheduling is flexible but you must be able to work a minimum of 3-4 weekday evenings. An excellent phone manner is essential. Good typing skills and being comfortable in the Windows software environment is necessary.

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The Boston Symphony Orchestra is an Equal Employment Opportunity Employer