Full-time job opportunities at The Boston Symphony Orchestra in Boston and at Tanglewood!
The Boston Symphony Orchestra has had a long tradition and commitment of bringing an array of musical experiences to the community and the world through our three brands—the BSO, Boston Pops, and Tanglewood. The key to our success has been our employees from the musicians onstage to those behind the scenes.
Associate Manager of Customer Service
The Associate Manager of Customer Service will assist the Director of Patron Experience in keeping patron experience at the forefront of customer touchpoints throughout their journey with us. This role is vital to supporting initiatives and developing policies and procedures based on customer feedback to improve service across the organization. This position also includes managing the Visitors and Welcome Centers during the summers at Tanglewood. This is a critical management support role for Patron Experience for the Boston Symphony Orchestra, Boston Pops Orchestra, Tanglewood, Tanglewood Learning Institute and other BSO brands.
Supervisor of Ticketing Services
The Supervisor of Ticketing Services will supervise the ticketing phone staff for single tickets and subscriptions on a daily basis keeping patron experience at the forefront of operations. This includes supervising full time and part time staff, working to align a team that promotes exceptional service to ensure a memorable patron experience. This is a critical management support role to the daily operatives of phone ticket sales for all performances at Symphony Hall and Tanglewood.
Ticketing Services Associate
This role of Ticketing Services Associate requires one to be part of a ticketing and customer service team that promotes exceptional service to ensure a memorable patron experience for patrons. In this position, the Ticketing Services Associate will be responsible for selling tickets to all performances taking place at Symphony Hall and Tanglewood. In addition, requires you to provide amazing service to patrons which includes helping to troubleshoot any problems or issues that need resolution. This role is a vital front-line position to our ticketing and customer service operations as part of the patron Experience team.
We have an opportunity available for a Senior Publicist to join our Press Office team. You will work with the Director of Public Relations with key aspects of the operation, including creating and maintaining relationships with press in the arts, lifestyle, and travel sectors; managing the office’s library of photo and video assets; working closely with the marketing team on social media efforts, writing and editing press materials; and pitching features, reviews, and interviews to online and local print outlets.
Donor Ticketing Associate
The principal role of the Donor Ticketing Associate is to sell tickets to all concerts taking place at Symphony Hall and Tanglewood. In addition, this position will support the development office by assisting with the ticketing needs of our $3,000 and above Annual Fund donors.
Contributing Editor & Copywriter
Reporting to the Director of Content and Digital Services, the Contributing Editor & Copywriter is responsible for creating cohesive and consistent messaging, narrative and text for the Boston Symphony Orchestra, Inc., and its Marketing department by working in close partnership with the Marketing & Audience Development team and other members of the Content & Digital Services team.
Associate Marketing Project Manager
Reporting to the Director of Content and Digital Services, the Associate Marketing Project Manager will be an organized, detail-oriented, and reliable individual whose primary role will be to support the Content and Digital Services team in managing the process of multi-channel marketing projects and the production of those projects as required, with a secondary focus on oversight of brand team paid and organic media communications on an ad hoc basis.
The Graphic Designer is a key supporting position in a three-person design team reporting to the Director of Creative Services. The position is responsible for the execution of assigned projects for the BSO, Boston Pops, Tanglewood and Tanglewood Learning Institute brands as well as their supporting departments and works within a professional design process outlined by the Director of Creative Services.
Donor Acknowledgement & Research Coordinator
The successful candidate will support the varied goals of the Development Office as a member of the Development Information Systems and Development Research team. The position primarily focuses on accurate and timely tax receipt and donor acknowledgment correspondence to properly express gratitude for each donor's contributions to the BSO. The position also researches and assesses donor giving capacities. Additionally, the position participates in the utilization of system reports, donor information updates, records maintenance, and limited gift entry.
Individual Giving Coordinator, Annual Funds
Reporting to the Assistant Director of Individual Giving for the Annual Funds, the Individual Giving Coordinator for the Annual Funds serves as the point person for the annual fund’s Friends Program—encompassing 14,000+ donors who contribute up to $3,999 annually to the Boston Symphony Orchestra, Boston Pops, and Tanglewood—to assist in efforts and activities to achieve annual fundraising and retention goals.
Senior Project Manager
This position is a new role at BSO and central to our long-term planning for operations and business process improvements and technology enablement of same. We are seeking to expand the BSO Technology Services team by adding expertise and capacity for assessing requirements, analyzing recommended improvements and align systems functionality with how we want to work. Sr Project Manager at BSO will be expected to manage teams across the organization to achieve objectives of defined projects as we seek to establish a PMO-type capability.
The Boston Symphony Orchestra has an opportunity for a Custodian to join the team. The main function of this position will be to perform a variety of maintenance and cleaning tasks. The applicant should have basic maintenance knowledge around building repairs and some experience cleaning.
The Boston Symphony Orchestra seeks a Graphic Designer to join its Development department. This position is responsible for executing print and digital design projects to support fundraising, donor relations, and engagement efforts that promote the organization’s mission and fulfill fundraising goals.
The Boston Symphony Orchestra has an exciting opportunity for a Financial Analyst to assist with the variety of analytical and planning tasks including: revenue planning, expense budgeting, capacity planning, forecasting, general financial analysis as well as supporting business units and departments in annual and monthly revenue, expense, and staffing analysis.
Chief Development Officer
Reporting to the CEO, Mark Volpe, the CDO will be responsible for the creation of the overall strategic development initiatives producing revenue goals in support of the BSO’s mission and vision for the future.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Boston Symphony Orchestra is committed to building a culturally diverse staff and encourages applications from female and minority candidates.