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Updated health and safety protocols for Symphony Hall, effective May 11
BSO, Pops, Tanglewood, and Symphony Hall Logos
When You're Here

How to Access Your Mobile Tickets

If you chose to receive mobile tickets for your concert, please see these instructions before visiting Symphony Hall.

1. Visit
Log in using the same username and password used to log in to This must be done only on a mobile phone or tablet. If you have forgotten your password, use the “Forgot Password?” link below the "Log In" button.

2. Select your event

3. Scan your ticket
The QR code will appear a few hours before doors open before the performance.

Quick Troubleshooting Tips:

  • To view your mobile tickets, open a browser (ex. Safari, Google Chrome).
  • If you are unsure of your login information, please contact or call 888-266-1200.
  • If you have previously logged in and things don’t look as expected, refresh the page.
  • The QR code to be scanned is dynamic and continuously refreshes. Please do not take a screenshot of your ticket or print it out. A screenshot or printout will not scan.