Renew Your Subscription

Welcome loyal BSO subscribers!

Important Information

We realize you may have many safety-related questions regarding your concert going experience. Rest assured that our leadership team is regularly reviewing recommendations made by the Centers for Disease Control as well as other federal, state and local authorities in order to be able to provide a safe concert going experience and to address patron concerns. Given how far in advance of the season subscription renewals take place, however, our intent is to provide a comprehensive set of safety measures closer to the beginning of the season. We will contact you with more information at that time. We understand that this will not address any questions or concerns you may have at present, but believe that it will allow us to provide the safest experience possible when concerts begin to take place.

2020-2021 BSO Subscription Renewals

We are thrilled to welcome you to the 2020-2021 BSO season! Here are some documents that we thought would be helpful for you to review during this renewal process.


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Download the 2020-2021 subscription brochure (PDF) 

A list of frequently asked questions to guide you and provide answers to your questions (PDF)

A seating chart to assist with the layout of the Hall (PDF)

A pricing sheet if you are calculating pricing for a Choose Your Own subscription (PDF)

If you have additional problems or questions, please call the BSO Subscription Office at Boston 617-266-7575 (Monday-Friday, 9:00 am - 4:30 pm), or email Customer Service at

    1. Logging in to your account.
      You will be asked to log in at the start of your renewal process. Please use your email address and password to log in.
      If you have forgotten your password, or would like to reset your account, you may use the Forgot Password link on our log in page. The Forgot Password path will allow you to set or reset your password by providing either your existing email (a link will be sent to you), or by entering your Patron ID, your phone number, and your postal code.
      If you have difficulty logging in, feel free to contact the Subscription Office for assistance.
      NOTE: Please do not create a new account; it will not be associated with your renewal record.

    2. Don’t see your subscription renewal in your Purchase History?
      Some patrons may have multiple accounts through purchases with the Boston Symphony Orchestra, Boston Pops, Tanglewood, and Symphony Hall. Typically the reason why you cannot see your renewal order in your Purchase History is because you have logged into an account which does not contain the renewal order. Please contact the Subscription Office and request that they merge your accounts. You should be able to see your renewal information after your records have been combined.