FAQs for Educators

This is my first time visiting Symphony Hall - what is the general arrival and exit policy for these concerts?
All groups should plan to enter Symphony Hall by way of the front entrance on Massachusetts Avenue. Due to space and safety restrictions, we ask that students leave all bags/backpacks on the bus (or at school) during the concert. Ushers will be situated at this entrance, and will have your group's name and location in hand to help guide you towards your seats. Restrooms are located throughout the hall, and we suggest you invite your students to use the facilities before the concert begins. We recommend arriving at Symphony Hall early enough to get situated.

Once the concert is done, all groups will be asked to exit through the Cohen Wing and Huntington Avenue doors of the building.    

bsoDownload Map of Symphony Hall (PDF)

[BSO Education]


Where should our bus driver plan to drop us off?
Bus drop-offs should take place along Massachusetts Avenue. Following the concert, schools groups will be asked to exit the building onto Huntington Avenue - buses should plan to pick up their groups accordingly. We recommend all schools obtain the contact information for their respective bus drivers.


What is the appropriate age range for these concerts?
BSO Youth Concerts are designed especially for students in grades 4-6. However, we understand that schools may wish to send students from a range of grade levels to the performances. Keeping in mind the program's target audience and content, we defer to teacher/administrator judgment as to the grade levels within their school that will benefit most from the concert experience.


How long is the program?
The program is approximately 1 hour in length.


Are there any opportunities for my student to meet a musician?
Schools groups have the option to sign up for a FREE Instrument Demonstration with a member of the Boston Symphony Orchestra. This opportunity is intended to build personal connections between participating school groups and the musicians, offering an opportunity for students to hear directly from an individual BSO musician on the day of their Youth Concert performance.

Schools who are interested in this opportunity should make the following scheduling arrangements:

  • Pre-concert demonstrations will take place from 9:15 a.m. to 9:45 a.m. (available for schools attending the 10:30 a.m. concerts)
  • Post-concert demonstrations will take place from 1:10 p.m. to 1:40 p.m. (available for schools attending the 12:00 p.m. concerts)

Please note that there is very limited space for these demonstrations - as such, requests will be honored on a first come, first served basis. Application is required for consideration - check back in the fall.


How do I purchase tickets for these concerts? SymphonyCharge manages all tickets sales for these performances (now including BPS students). A friendly operator will walk you through the ticketing process, and send you a confirmation of purchase. The phone number for SymphonyCharge is (617) 266-1200.

Students and teachers from the Boston Public Schools are invited to attend any performance for free, subject to availability and with advance reservation. Reservations may be made through SymphonyCharge at 617-266-1200. For more information about BPS tickets and how to make BPS reservations, email education@bso.org)


Where will our seats be located in the hall?
The BSO's Youth Concerts are general seating, and we will seat schools as they arrive at the hall. Every group will be given equitable opportunity for seating - please prepare your students for the likelihood of sitting in ANY open seats in the hall (knowing that no groups will be divided unless absolutely necessary).


Will there be supplementary materials available in advance of the program?
Yes - the BSO will be posting Supplementary Materials for the Youth Concerts in early fall.  


Can we bring food and/or snacks to Symphony Hall?
No - unfortunately we do not have the space to accommodate groups for lunch, and food/beverages are not permitted within the concert hall.


We have some special needs students in our group - how do I make appropriate arrangements?
Symphony Hall is fully accessible, and we ask you communicate the nature of your group's needs to SymphonyCharge so they can connect you directly to the access coordinator.